Creation of Baskets and Gifts:
Baskets and gifts are created on M-F on business days. No gifts are created on weekends or holidays.
- Hospital & P.O. Box Deliveries – We do not deliver to hospitals or P.O Boxes
- Due to mail room delays and unexpected early patient discharges, we do not recommend shipping gift baskets to hospitals. It is usually better for all involved to ship get well gifts, surgery recovery baskets or new baby gift baskets to the patient’s home address where they can enjoy your basket selection in the comfort of their own home. So, should you send to a hospital we are not responsible for delivery to the recipient, only the location.
Delivery and Shipping times are estimates given by USPS and are not guaranteed. Estimated shipping times do not include the time to process and create your gift and prepare it for shipping. The majority of our products ship within 1-3 business days M-F excluding Holidays.
We reserve the right to use the following shipping carriers: UPS, USPS, FEDX
Once the package has been handed over to the shipping carrier, the carrier is responsible for the delivery of the package and any delivery time guarantees. The carrier controls their actual delivery time and the decision whether your location is considered “safe’ or “appropriate” to leave a package. In the event that the carrier does not feel comfortable leaving the package, they will attempt delivery the next business day and leave a note for the recipient. If no one is present to accept the delivery after three attempts, the package is deemed to be undeliverable. In this case, the carrier will return the package to our facility as undeliverable. If a package is returned to us, the Refused Delivery return policy applies. We strongly advise that you send your the gifts to an address where the recipient will be available to receive the package.
The carrier will indicate to us if a gift was ultimately “delivered.” If a shipping carrier indicates a package was “delivered” even if the recipient claims non-receipt, we will work with the shipping carrier to verify delivery was made, but we will not provide a refund credit unless the shipping carrier indicates non-delivery. We suggest that that you, or the recipient, contact the delivering carrier to verify where the parcel was left.
Redfiregifs.com will not issue shipping refund if the package does not arrive due to inclement weather or circumstances out of our control.
Refused Delivery return policy applies
An important point to remember when shipping a food gift, is to be aware of any allergies, or dietary restrictions, of your gift recipient and of other people in their home. We also sell Kosher gifts which have had more stringent quality checks placed on their manufacturing process and ingredients.
WARNING: While all manufacturers strive to ensure that only the actual ingredients listed on the label are included within the packaging it is impossible to ensure exactly that. If a company processes more than one product on their equipment, those items may include milk products, nuts, grains and fruit, there is no guarantee that traces of these products will not be found within the contents of this factory sealed item or within these bouquets.
Hotel/Motel, Colleges, Hospices and other such institutions:
Deliveries to institutions normally go to a general receiving department and then get routed to the recipient. It could take an extra day or two for your gift to reach the recipient. It is possible that the gift misses the recipient’s stay at the institution, is not properly forwarded to the recipient, or the institution refuses acceptance of the package.
We are unable to guarantee these deliveries and no refunds will be given should you ship to these types of locations. We can only ensure that the gift package is delivered to the institution. If you do ship to one of these institutions, be sure to include the name of the institution in the shipping information.
Delivery times cannot be guaranteed when shipping to a school as each school has it’s own shipping and receiving policies. We will guarantee delivery to the school’s receiving desk only. It is up to their department to deliver this package to the specified individual within their facility.
Also, please remember that schools generally close between 3:30 – 4:00 p.m. and that UPS, FedEx & USPS have up until close of business day (5 pm) to deliver packages.
Shipping to businesses may cause delivery issues. Packages are normally delivered to a designated receiving dock or front desk area. It is up to the staff to accept and deliver the package to the recipient.
In addition, a business may be closed, have restricted access, or the package may be lost or misplaced within the business. We will consider the shipping carrier’s delivery confirmation to the business to be confirmation that the gift package was delivered to the recipient. If you ship to a business, be sure to include the business name in the shipping information.
Requests for returns are rare and therefore handled on an individual basis. Of course, if we made a mistake, we will make it right. If something arrives broken or damaged, we will gladly send a replacement just as fast as we can get one in a box and out the door.
Order cancellations are always possible and will be handled on an individual basis as well. It must be understood that all baskets are handmade and therefore must be made at the time your order is received. Upon cancellation a 20% restocking fee is deducted from your refund amount.
If your order has already shipped and you need to cancel (it happens), you will be responsible for all of the actual shipping charges involved with outbound and return shipping as well as the 20% restocking fee if necessary.
Tracking Your Orders
After you created a customer account and placed an online order, your order information will become attached to your account and remain available to review at any time. Your account will also contain a log of past recipients in a secure address book we will maintain just for your future use. During processing your order(s) will also be updated with shipping confirmation and tracking information.
Updating Account Information
If at any time you need to update account information, just login to your account and edit the information. All of our records will be updated and your account will be ready for you next time you need to order one of our gift baskets or gifts.